Frequently Asked Questions (FAQs)
Find answers to the most common questions about our products, shipping, returns, and customer support.
1. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, Shop Pay, and all major secure payment options.
2. Can I change or cancel my order after placing it?
Yes—orders can be changed or canceled within 12 hours. After your order has been processed or shipped, changes may not be possible.
3. How long does delivery take?
Most orders are delivered in 3–5 business days depending on your location.
4. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can follow your package every step of the way.
5. Do your products come with a warranty?
Yes—all Aerkine items include a 2-year satisfaction warranty. If there’s any issue, we’ll replace it or refund you.
6. What if my product arrives damaged or not working?
Simply email us with a photo, and we will send a free replacement or offer a refund—no hassle.
7. What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you don’t love your product, you can return it within 30 days of delivery.
8. How do I request a return or refund?
Just contact our support team with your order number. We respond quickly and guide you through the process.
9. How can I contact you?
You can reach us at: info@aerkineco.com. We reply within 1–6 hours.
10. Is my information safe on your site?
Yes—Aerkine is protected with encrypted SSL security, ensuring your payment and personal details stay secure.